Privacy Policy

Information We Collect

When you register an account or use our services, we gather the details necessary to provide a secure and personalised experience. This typically includes your full name, date of birth, residential address, email address, telephone number, and government-issued identification for verification purposes. Payment information such as credit card numbers, bank account details, or e-wallet credentials is also collected solely to process deposits and withdrawals.

We automatically receive technical information whenever you visit our site. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on the site, and referral sources. Location data may be collected at a general level to ensure we comply with regional gaming regulations.

How We Use Your Information

Your personal information allows us to create and manage your gaming account, verify your identity, process financial transactions, and deliver customer support in a timely manner. We also use the data to improve our platform, analyse player behaviour, customise promotions that may interest you, and meet legal and regulatory obligations applicable in Canada.

Marketing communications are sent only when you have expressly consented to receive them. You may withdraw this consent at any time by adjusting your account preferences or contacting our support team.

Sharing and Disclosure

We do not sell or rent your personal information to third parties for their own marketing purposes. Information may be shared with carefully selected service providers who perform functions on our behalf, including payment processors, identity verification agencies, customer relationship management systems, and hosting providers. These partners are contractually required to protect your data and use it only for the specific purposes we authorise.

Disclosure may also occur when required by law, court order, or regulatory authority, or to protect the rights, property, or safety of ClubHouse Casino, our players, or the public. In the unlikely event of a business transfer such as a merger or acquisition, your information may be passed to the new entity under the same privacy standards.

Cookies and Tracking Technologies

Our website employs cookies, pixels, and similar tracking tools to enable essential site functions, remember your preferences, measure audience engagement, and deliver relevant content. Session cookies are deleted when you close your browser, while persistent cookies remain to recognise you on future visits.

You can manage cookie settings through your browser controls. Please note that disabling certain cookies may limit your ability to use some features of the platform. We also work with reputable analytics partners to better understand traffic patterns and improve user experience.

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, accidental loss, misuse, or alteration. Secure socket layer (SSL) encryption is used for all sensitive data transmitted between your device and our servers. Access to personal data is restricted to employees and contractors who require it to perform their duties and who are bound by confidentiality obligations.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion when it is no longer needed for the purposes outlined in this policy, subject to legal and regulatory requirements. You may also withdraw consent for processing where consent is the legal basis, and object to certain types of processing such as direct marketing.

To exercise any of these rights, simply contact our customer support team. We will respond to your request within the timeframes required under applicable Canadian privacy legislation and will advise you if any limitations apply.

Retention of Information

We keep your personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may revise this policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

If you have questions or concerns about our privacy practices, please contact us through the support channels available on our website. Our team is happy to assist.